Shipping Policy

Last updated: June 2026

At 1GRP Wellcare, we want your Moveon + Liveon system to reach you quickly, safely, and without fuss. This page explains where we ship, how long it takes, and what to expect once your order is on its way.

Where We Ship

We currently ship across Singapore — to all residential addresses, HDB blocks, condominiums, and office addresses islandwide.

If you'd like to order from outside Singapore, message our customer care team first and we'll let you know whether we can arrange it.

Free Islandwide Delivery

All orders come with free delivery across Singapore. There are no hidden charges added at checkout — the price you see is the price you pay.

Order Processing

Once your order is placed, our team prepares it for dispatch within 1–2 working days. Orders placed on weekends or public holidays are processed on the next working day.

You'll receive an email confirmation when your order is placed, and a second notification once it has been shipped.

Delivery Time

After your order is dispatched, you can expect to receive it within 2–4 working days, depending on your location and the courier's schedule.

In most cases orders arrive sooner, but during busy periods, sales, or public holidays, delivery may take slightly longer. We appreciate your patience if this happens.

Tracking Your Order

Once your parcel is on its way, we'll send you a tracking link by email or WhatsApp so you can follow its progress. If you haven't received tracking details within 3 working days of your order, please reach out and we'll look into it.

Delivery Issues

Wrong or incomplete address. Please check that your delivery address is correct before completing your order. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge a small re-delivery fee.

Missed delivery. If the courier is unable to deliver, they will usually leave a note or contact you to arrange a re-delivery. Please respond promptly so your order isn't sent back.

Parcel marked delivered but not received. If your tracking shows delivered but you can't find your parcel, contact us within 3 days and we'll help you trace it with the courier.

Damaged in transit. If your order arrives damaged or leaking, please refer to our Refund & Exchange Policy and contact us within 7 days with photos of the product and packaging.

A Note on Delays

Once a parcel leaves our hands, it's in the care of the courier. While we do everything we can to make sure your order arrives on time, occasional delays caused by the courier, weather, or peak periods are outside our control. If your order seems stuck, message us and we'll chase it up on your behalf.

Need Help?

For any questions about your delivery, reach our customer care team on WhatsApp +65 8658 8085 or email us on info@1grpwellcare.com through our contact page.