Refund policy
What’s covered
- Authenticity guarantee: every order is a genuine Wellous product, shipped directly by us. Each pack carries a QR code you can scan to verify it’s authentic.
- 1-to-1 replacement: if your order arrives damaged, defective, unsealed, or incorrect, contact us with a photo and we’ll ship a free replacement — no back-and-forth required.
What’s not covered
- We do not offer money-back refunds based on personal results. The effects of supplements build gradually with consistent daily use, so we don’t guarantee a specific outcome, and results aren’t grounds for a refund.
- We do not offer change-of-mind returns. All sales are final except for the authenticity/damaged/unsealed/wrong-item replacement described above.
How to request a replacement
- Email info@1grpwellcare.com within 7 days of delivery, with your order number and a photo showing the issue.
- We’ll review and confirm a replacement is on its way — no need to return the damaged item unless we ask.
- Replacement ships from our warehouse at no extra cost to you.
Contact
1GRP is operated by ONE HEART TO YOU PTE. LTD. (UEN: 202302550H).
For return, replacement, refund, requests, contact: info@1grpwellcare.com