Talk to the MoveOn team
Questions? We're here to help.
Ask us about LiveOn and MoveOn, your order, or which pack suits you best. A real person from our team will get back to you.
Prefer email? info@1grpwellcare.com
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Common questions
How fast will my parcel arrive?
We deliver with tracking to Malaysia and Singapore. Most parcels reach West Malaysia in 2–3 working days, and Sabah and Sarawak in 3–5 working days. In Singapore, delivery takes 2–4 business days. Delivery is free on every pack.
When does my order leave the warehouse?
We pack orders every working day. Orders confirmed before noon usually go out the same afternoon. Anything after that, or on a weekend or public holiday, goes out the next working day. You’ll get a tracking link by email once it’s on the way.
Which payment methods do you accept?
Pay with Visa, Mastercard, American Express or UnionPay. You can also use Touch ’n Go eWallet (Malaysia), PayNow (Singapore) or split your payment with Atome. For a faster checkout, use Shop Pay, PayPal or Google Pay. All transactions are secure and encrypted.
How do I know my LiveOn and MoveOn are authentic?
You’re buying from the official MoveOn website, so every box comes straight from us, sealed and authenticity guaranteed.
Can I change or pause my automatic refills?
Yes, any time. Message us, or log in to your account to skip, change or pause your next refill before its order date.
Drop us a note
How can we help?
We read every message ourselves. If it’s about an order, add your order number so we can find it faster.